Account Deletion Request

How to request deletion

Email support@aspiscyber.com with the subject “Account deletion request”. The request is handled by the ASPIS support team; there is no form to fill in and no phone call required.

Please include:

Which app

ShieldiT or ShieldiT Defense, and whether you use it on iOS or Android.

The account to delete

The email address, phone number or username you sign in with. Sending the request from the email address on the account is the quickest way for us to verify it.

Your organization, if any

If the account was issued to you by your employer or another organization, its name. See below for how those requests are handled.

What happens next

We confirm receipt

You receive an acknowledgement at the address you wrote from.

We verify the request

We check that the request comes from the account holder. If we cannot match it to an account, we will ask for the details we need and take no other action.

We delete the account

The account is closed, you are signed out on all devices, and the data listed below is deleted within 30 days of verification.

We confirm completion

You receive a final message when the deletion is complete.

What is deleted

• Account and profile information: name, email address, phone number and account identifiers.
• Device enrollment records linking your devices to the account.
• Device security state and threat-scan history associated with the account.
• App settings and preferences.

What may be retained

Some records are kept after the account is closed, only for as long as the reason for keeping them lasts, and are then deleted:

• Records we are required by law to keep, for example for tax, accounting or a legal proceeding, for as long as that obligation lasts.
• Security-incident records where an account was involved in a confirmed security event, kept as long as needed to protect the service.
• Aggregated or anonymized statistics that no longer identify you.

Accounts issued by an organization

ShieldiT is deployed by organizations to their own people. If your account was issued by your employer or another organization, that organization controls the account and the data in it, and ASPIS acts on its instructions. We will forward your request to the organization’s administrator, who can also remove the account directly, and we will let you know that we have done so.

Deleting data without closing the account

If you want specific data removed but wish to keep using the app, write to the same address and say what you would like deleted. The rights available to you, and how we handle personal information generally, are described in the privacy policy.